HP Deskjet D2530 Printer - Out of paper

background image

Out of paper

Try the following solutions:

Solution 1: Make sure the paper tray is not empty

Solution 2: Check the rear door of the printer

Solution 3: Check the paper

Solution 4: Use the HP Paper Feed Cleaning Kit

Solution 5: Clean the rollers

Solution 6: Contact HP support for service

Solution 1: Make sure the paper tray is not empty

Solution:

If the paper tray is empty, add more paper.

Cause:

The paper tray was empty.

Solution 2: Check the rear door of the printer

Solution:

If you removed the rear door to clear a paper jam, replace it. Gently push

the door forward until it snaps into place.

Cause:

The rear door was removed from the product.

If this did not solve the issue, try the next solution.

Solution 3: Check the paper

Solution:

Check the paper loaded in the paper tray and the print settings.

To check the paper in the paper tray
1.

While the product is on, remove the power cord from the back of the product.

2.

Wait 30 seconds, and then plug the power cord into the back of the product.

Chapter 11

86

Troubleshooting

T

roub
les
hoot

ing

background image

3.

If the product is not already on, turn it on by pressing the

Power

button.

4.

Remove the stack of paper from the paper tray and verify that all the paper in the
paper tray is the same size and type.

5.

Replace any paper that is ripped, dusty, wrinkled, or bent.
If the paper is curled, uncurl the paper by gently bending it in the opposite direction
of the curl or replace the paper.

NOTE:

Use plain paper in the product until the issue is resolved.

6.

Tap the stack of paper on a flat surface to align the edges.

7.

Verify that the stack of paper contains between 10 and 25 sheets of paper.

8.

Insert the stack of paper into the paper tray with the short edge towards the printer
and the print side down. Slide the stack of paper towards the printer until it stops.

9.

Slide the paper-width inward until it stops at the edge of the paper.

NOTE:

Do not overload in the paper tray. Make sure the stack of paper fits

within the paper tray and is no higher than the top of the paper-width guide.

10.

Make sure the print settings, paper size and type, match the paper loaded in the
paper tray.
See the following tasks for information about checking and changing these
settings.

11.

Try to print again.

To set the paper size
1.

Make sure you have paper loaded in the input tray.

2.

On the

File

menu in your software application, click

Print

.

3.

Make sure you have selected the correct printer.

4.

Click the button that opens the

Printer Properties

dialog box.

Depending on your software application, this button might be called

Properties

,

Options

,

Printer Setup

,

Printer

, or

Preferences

.

5.

Click the

Features

tab.

6.

In the

Resizing Options

area, click the appropriate paper size from the

Size

list.

The following table lists the suggested paper size settings for the different types
of paper you can load in the input tray. Make sure to look at the long list of choices

Paper problems

87

Trou

bles

ho

ot

ing

background image

in the

Size

list to see if a defined paper size already exists for the type of paper

you are using.

Paper type

Suggested paper size settings

Copier, multi-purpose, or
plain papers

Letter or A4

Envelopes

Appropriate listed envelope size

Greeting-card papers

Letter or A4

Index cards

Appropriate listed card size (if listed sizes are not
appropriate, you can specify a custom paper size)

Inkjet papers

Letter or A4

Iron-on T-shirt transfers

Letter or A

Labels

Letter or A4

Letterhead

Letter or A4

Panorama photo paper

Appropriate listed panorama size (if listed sizes are not
appropriate, you can specify a custom paper size)

Photo papers

10 x 15 cm. (with tab), 4 x 6 in. (with tab), letter, A4, or
appropriate listed size

Transparency films

Letter or A4

Custom-size papers

Custom paper size

To select a specific paper type
1.

Open the

Printer Properties dialog box

.

2.

Click the

Features

tab.

3.

Click

More

in the

Paper Type

drop-down list, and then select the paper type that

you want to use.

4.

Click

OK

.

5.

Select any other print settings that you want, and then click

OK

.

Cause:

There was a problem with the paper loaded in the paper tray, or the print

settings did not match.
If this did not solve the issue, try the next solution.

Solution 4: Use the HP Paper Feed Cleaning Kit

Solution:

Some Deskjet products require a special kit, called the HP Paper Feed

Cleaning Kit, to clean the paper feed rollers and resolve this issue. To see if this affects
your product, go to:

www.hp.com/support

.

Search for "HP Paper Feed Cleaning Kit" for more information about this kit and to
check whether it is required for your product.

Cause:

The paper feed rollers were dirty and needed to be cleaned with the HP

Paper Feed Cleaning Kit.

Chapter 11

88

Troubleshooting

T

roub
les
hoot

ing

background image

If this did not solve the issue, try the next solution.

Solution 5: Clean the rollers

Solution:

Clean the rollers.

Make sure you have the following materials available:

Lint-free cloth, or any soft material that will not come apart or leave fibers.

Distilled, filtered, or bottled water.

To clean the rollers
1.

Turn off the product and remove the power cord.

2.

Remove the rear door to access the rollers.

3.

Dip the lint-free cloth into the purified or distilled water, and squeeze any excess
water from it.

4.

Clean the rubber rollers to remove any dust or dirt buildup.

5.

Replace the rear door. Gently push the door forward until it snaps into place.

6.

Plug the power cord back in, and turn on the product.

7.

Try to print again.

Cause:

The rollers were dirty and needed to be cleaned.

If this did not solve the issue, try the next solution.

Solution 6: Contact HP support for service

Solution:

If you have completed all of the steps provided in the previous solutions,

contact HP support for service.
Go to:

www.hp.com/support

.

If prompted, choose your country/region, and then click

Contact HP

for information

on calling for technical support.

Cause:

Your product needs servicing.

Paper problems

89

Trou

bles

ho

ot

ing